Cancellation Policy

At Deraset, we understand that plans can change. If you need to cancel your order, we’ve outlined our cancellation policy below to help make the process as smooth as possible.

Order Cancellation

You may cancel your order as long as it has not yet been shipped. To cancel your order:

• Contact Us: Email our customer support team at [insert contact email] or call [insert phone number] as soon as possible with your order number.
• Order Status: If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.

Orders That Cannot Be Cancelled

Once your order has been processed and shipped, it cannot be cancelled. In this case, you will need to follow our Return & Exchange Policy to return the item once it arrives.

Refund Process for Cancellations

If your cancellation is successful, we will process a full refund to your original payment method. Refunds typically take [insert number of days, e.g., 7-10 business days] to appear in your account, depending on your bank or payment provider.

Customized or Personalized Orders

Customized or personalized products cannot be cancelled once the order is confirmed. Please double-check all details before placing your order for personalized items.