Refund Policy
At Deraset, we are committed to providing high-quality stationery products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
Eligibility for Refunds
To be eligible for a refund, please ensure that:
- The item is unused, in its original packaging, and in the same condition that you received it.
- You initiate the return process within [insert number of days, e.g., 30 days] from the date of delivery.
Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Items marked as final sale
- Customized or personalized products
Return Process
- Contact Us: To initiate a return, please contact our customer support team at [insert contact email or phone number] with your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization and instructions on how to return your item.
- Shipping the Item: You will be responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount, e.g., ₹1000].
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number of days, e.g., 7-14 business days].
Exchanges
If you need to exchange an item for the same item or a different one, please contact us at [insert contact email or phone number] to initiate the process.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to reach out to our customer support team at [insert contact email or phone number].
Thank you for shopping with Deraset! We appreciate your support and strive to ensure your satisfaction.
- Choosing a selection results in a full page refresh.