Return Policy

At Deraset, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return and exchange process. Please read our policy below for more details.

Return Policy

You have [insert number of days, e.g., 30 days] from the date of delivery to return your items. To qualify for a return, please ensure the following:

  • The item is unused and in its original packaging.
  • The item is in the same condition that you received it.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Items marked as final sale
  • Customized or personalized products

How to Initiate a Return

  1. Contact Us: Email our customer support at [insert contact email] or call [insert phone number] to request a return.
  2. Return Authorization: You will receive a return authorization along with instructions on how to return your item.
  3. Package the Item: Ensure the item is securely packaged to prevent damage during shipping.

Shipping for Returns

You will be responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount, e.g., ₹1000].

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within [insert number of days, e.g., 7-14 business days].

Exchange Policy

If you wish to exchange an item for a different size or product, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [insert contact email or phone number] to request an exchange.
  2. Return the Original Item: Follow the return process outlined above.
  3. New Order: Once we receive the original item, we will initiate your exchange. You may need to place a new order for the replacement item.